Delete your Fortiva account

Send your request from the email address connected to your Fortiva account. This helps us identify the correct account and protect you from unauthorised deletion requests.

If the button does not open your email app, email support@naijafitapp.com with the subject “Delete my Fortiva account”. Include your account email address. Never send us your password.

You can also start the process inside Fortiva:

1. Open Fortiva and go to your Profile.
2. Scroll to the account section and select Delete Account.
3. Complete the identity confirmation shown on your device.
4. If prompted, email support from your account email so we can finish removing the cloud account and associated data.

• We may reply to verify that you control the account.
• We will process a verified request as soon as reasonably possible and normally within 30 days.
• Account deletion is permanent. You will lose access to your saved Fortiva history and personalised features.
• Deleting your Fortiva account does not automatically cancel an App Store or Google Play subscription. Cancel it separately in your store subscription settings to prevent future renewal.

Where associated with your account, deletion includes:

• Your Fortiva login account, profile details, goals, and preferences
• Meal logs, uploaded meal images, nutrition scans, and saved foods
• Body scan images and derived fitness measurements
• Workout plans, completed activities, step data, and progress history
• Coach conversations and personalised coaching context
• Notification tokens and other account-linked app data

We may retain only the limited information needed to meet legal, accounting, fraud-prevention, dispute, or security obligations. Store purchase records may also remain with Apple, Google, RevenueCat, or another payment provider under that provider's own retention rules.

Deleted information may remain temporarily in restricted encrypted backups until those backups are overwritten through the provider's normal cycle, generally no longer than 90 days. We may retain anonymous or aggregated statistics that can no longer identify you.

Retained information is not used to personalise Fortiva or for advertising.

Contact support@naijafitapp.com if you cannot access your account email or need help submitting your request.